Privacy Policy
Last Updated: 15/6/2026
1. Introduction
Welcome to Freshera.
This Privacy Policy explains how Freshera Group LTD trading as Freshera (“Freshera”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit fresheragroup.com, purchase products, subscribe to updates, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal information is:
Company Name: Freshera Group LTD
Trading Name: Freshera
Company Number: 17139938
Registered Office: Studio 4 Containerville, 1 Emma Street, London, E2 9FP
Email: contact@freshera-group.com
Website:fresheragroup.com
3. Information We Collect
We may collect and process the following categories of information:
Information You Provide Directly
Full name
Email address
Telephone number
Billing address
Delivery address
Order details
Customer service enquiries
Marketing preferences
Information Collected Automatically
IP address
Device information
Browser type
Operating system
Website activity
Referral source
Pages visited
Session duration
Transaction Information
Payments are processed securely through third-party payment providers. We do not store full payment card details on our systems.
Payment providers may include:
STRIPE
PAYPAL
SHOP PAY
OTHER PAYMENT PROVIDERS
4. How We Use Your Information
We use your information to:
Process and fulfil orders
Deliver products
Provide customer support
Manage returns and refunds
Improve our website and services
Prevent fraud and misuse
Send service communications
Send marketing communications where consent has been provided
Comply with legal obligations
5. Legal Bases for Processing
We process personal data under one or more of the following legal bases:
Contractual Necessity
To fulfil orders and provide requested services.
Legitimate Interests
To improve our business operations, customer experience, and website functionality.
Legal Obligations
To comply with tax, accounting, consumer protection, and regulatory requirements.
Consent
Where required for email marketing and non-essential cookies.
6. Marketing Communications
If you subscribe to our mailing list, we may send updates regarding:
Product launches
Promotions
Company news
Educational content
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Marketing platform providers may include:
KLAVIYO
MAILCHIMP
OMNISEND
OTHER PROVIDER
7. Sharing Your Information
We only share personal information where necessary.
This may include:
Payment Providers
STRIPE
PAYPAL
Delivery Partners
ROYAL MAIL
EVRI
DPD
OTHER COURIERS
Website Providers
SHOPIFY
WORDPRESS
HOSTING PROVIDER
Analytics Providers
GOOGLE ANALYTICS
MICROSOFT CLARITY
We do not sell personal information to third parties.
8. International Transfers
Some service providers may process data outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are implemented to protect your personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary.
Retention periods may vary depending on:
Legal requirements
Accounting obligations
Customer support needs
Fraud prevention requirements
Order records may be retained for up to [NUMBER] years where required by law.
10. Your Rights
Subject to applicable law, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
To exercise any of these rights, contact:
Email: contact@freshera-group.com
11. Security
We implement appropriate technical and organisational measures designed to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
However, no internet transmission can be guaranteed as completely secure.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
13. Changes to This Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page and become effective immediately upon publication.
14. Contact Information
For privacy-related enquiries, please contact:
Freshera Group LTD
Email: contact@freshera-group.com
Address: Studio 4 Containerville, 1 Emma Street, London, E2 9FP
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Cookie Policy
Last Updated: 15/6/2026
1. Introduction
This Cookie Policy explains how Freshera Group LTD trading as Freshera uses cookies and similar technologies on fresheragroup.com.
By continuing to use our website, you agree to the use of cookies as described in this policy, subject to your cookie preferences.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
They help websites function efficiently, improve user experience, and provide analytical information about website usage.
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for website functionality and cannot be disabled.
Examples include:
Shopping basket functionality
Checkout processes
Security features
Fraud prevention measures
User session management
Analytics Cookies
These cookies help us understand how visitors interact with our website.
Information collected may include:
Pages visited
Time spent on pages
Traffic sources
Device information
User journeys
Analytics providers may include:
GOOGLE ANALYTICS
MICROSOFT CLARITY
OTHER ANALYTICS PROVIDER
Functional Cookies
These cookies remember user preferences such as:
Region
Language
Saved settings
Marketing Cookies
Marketing cookies may be used to:
Measure advertising effectiveness
Track campaign performance
Deliver more relevant advertisements
Marketing providers may include:
META PIXEL
TIKTOK PIXEL
GOOGLE ADS
OTHER PROVIDERS
4. Cookie Consent
Where required by law, we obtain consent before placing non-essential cookies on your device.
You may update your preferences at any time through our cookie settings tool.
5. Managing Cookies
Most browsers allow you to:
View cookies
Delete cookies
Block cookies
Restrict cookies
Please note that disabling certain cookies may affect website functionality.
6. Third-Party Cookies
Some cookies are placed by trusted third parties that provide services to us.
These third parties may collect information directly from your browser in accordance with their own privacy policies.
7. Changes to This Cookie Policy
We reserve the right to update this Cookie Policy at any time.
Any changes will be published on this page.
8. Contact Information
If you have any questions regarding this Cookie Policy, please contact:
Freshera Group LTD
Email: contact@freshera-group.com
Address: Studio 4 Containerville, 1 Emma Street, London, E2 9FP